"10% of Conflict is due to difference in opinion.. 90% is due to tone of voice"
I came across this quote today (how fitting) and it really confirmed what I needed to know. I noticed when I started out at times my customers almost seemed intimidated when dealing with me. I thought this was because they were skeptical of my services, but no. These were people that had already hired me . The problem was when we talked I had so many ideas/suggestions sometimes I'd accidentally dominate the conversation without realizing it.
I've noticed when I would calm down and allow the customer fully express their wants and needs we worked together much more effectively. Real surprising right? I blame it on my adhd ;) it's the downside of having an analytic brain.
This is typical among the business or creative types. Sometimes their message comes off the wrong way. This happens because we know what works for us and sometimes we think it works for everyone else. While working with others it's important to realize this is not always the case, in most cases it rarely is. That's why whenever you work with anyone it's important to trust them. Trust is critical to any relationship, business is no exception.
Marketing requires a lot of interaction with clients, associates, etc. If you can't work with others you'll never take that next step. If you're serious about your business you'll find a way to make this happen, I did and it wasn't easy at first.
I'll leave you with this, always, always do your research. Before beginning work with anyone, you need to be sure the situation will work out. Just jumping into the fire will end up getting you burned.
"Before anything else, preparation is the key to success"
- Alexander Graham Bell
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